1.      JOB INFORMATION

Job Title:

Division:

Department:

Section

Operations Director

Non Academic

Operations

Operations

Name of Job Holder(Print here): __________________________________________

Reports to:

Positions Supervised by this Position:

Job Grade:

Managing Director

∙        Transport & Workshop Manager

∙        Cateress

∙        Facilities Manager

∙        Security Manager

∙        Health, Safety & Environment Manager

∙        House Keeping Manager

∙        Operations Manager- Kisumu

2.     JOB PURPOSE

The Operations Director will be responsible for the management of the school operations and facilities. This position will serve as a member of the Senior Management Team and will oversee the office facilities, housekeeping, security, cleaning and other support staff.  This position's primary responsibility is ensuring organizational effectiveness by providing leadership for the school operations. The Operations Director will report to the Managing Director of the School. 

3.     DUTIES & RESPONSIBILITIES OF THE JOBS

1.     To oversee the day-to-day operation of the facilities in Nairobi and Kisumu Campuses

2.     To manage the facility staff (transport, mechanics, housekeeping, security and kitchen staff). This includes providing appropriate level of staff training, setting performance benchmarks managing staff career development, managing facility work schedules, and identifying areas for improvement, and Annual Performance Evaluations.

3.     Regularly update the budget for the operations department and justify financial spend.

4.     To conduct regular meetings (weekly or biweekly) with facility staff to discuss various issues in facility operation.

5.     To interact with users to discuss needs, technical issues and providing expeditious, effective technical support to the users.

6.     To meet regularly with the Managing Director to discuss, new technologies, facilities improvement, career development of the support staff, personnel management, and operational issues.

7.     To work with the Managing Director to ensure compliance of health and safety standards of the facilities.

8.     To work with various committees to plan for future space expansion, changes in use of facilities etc.  

9.     To work with the Finance staff to gain complete understanding of the facility financials and be directly involved in the frugal management of resources to ensure the financial health of the facilities.

10.   Any other business as assigned from time to time

1.      QUALIFICATIONS, EXPERIENCE & SKILLS

(minimum qualifications required to successfully perform the job)

a)     Education & Professional Certification

∙        Degree in Operations Management or Business Field with 8-10 years of experience in the field or in a related area

b)     Specialized knowledge

∙        Knowledge of Safety, Quality, and Cost Objectives

c)     Skills

∙        Organizational and planning skills

∙        Negotiating skills

∙        Analytical skills - the ability to assimilate and analyse base data and provide commercially sound and viable business solution Exceptional Coaching Skills

∙        Decision Making, Action Planning, and Prioritization Skills;

d)     Abilities

∙        Ability to maintain flexible work schedule

∙        Able to work with diverse and challenging populations

∙        Good Communication Skills, Both Verbal and Written;

∙        Problem-Solving Skills;

∙        Computer Literate;

∙        Ability to Work on a Team;;

∙        Ability to Demonstrate Exceptional Organisation and Planning Skills

e)     Personal characteristics

∙        Adaptable to Change

f)      List of essential experience

∙        8-10 years in the position of operations manager /director

g)     Essential qualities or behaviours

∙        Strong work ethic

∙        Driven to Achieve Results;

1.      KEY PERFORMANCE INDICATORS 

1.      Enforcing policies and procedures

2.     Compliance with OSHA and other governmental regulations

3.     Successful management of labour, productivity, quality control and safety measures.

4.     Preparing an annual budget; schedule expenditures; analyze variances and  initiating corrective actions

2.     WORKING CONDITIONS

3.     PHYSICAL REQUIREMENTS

Usually works in a closed office

Seating, movement,

4.     WORKING RELATIONSHIPS

Internal customers

a)     Staff

External Customers

a)     Stakeholders

Notes: This job description is intended as a guide and should not be viewed as an inflexible specification as it may be varied from time to time in the light of strategic developments following discussion with the post holder. The post holder will be expected to work to agreed objectives, which should facilitate achievements of the key responsibilities in accordance with the Performance Review Process.

5.     SIGN OFFS:

APPROVED BY:

SIGNATURE

DATE

LINE Manager

HR Manager